Customer Service

Contact Information
» By Mail:
    Baar Products, Inc.
    Po Box 60
    Downingtown, PA 19335
» By Telephone:
    Orders: 1-800-269-2502 [24 hours/7 days a week]
    Customer Support: 1-610-873-4591 [Mon-Fri: 9 a.m. - 4:30 p.m. EST]
    International Calls: 1-610-873-4591
» By Email:
    Contact Us

Shipping & Handling
» Continental U.S.A. Pricing:
    $00.00 - $20.00 — $6.95
    $20.01 - $30.00 — $8.95
    $30.01 - $45.00 — $9.95
    $45.01 - $60.00 — $10.95
    $60.01 - $75.00 — $12.95
    $75.01 - $95.00 — $13.95
    $95.01 - $99.94 — $15.95
    $99.95 + Shipping is FREE: for internet orders only and within the Continental USA. Shipping will be UPS ground service.

Money Back Guarantee
We want you to be completely satisfied. That's why we offer a 30-Day Money Back Guarantee.

If you are not happy with your purchase return the products in their original packaging within 30 days for a refund for the original cost of the product. Sorry, shipping charges are not refundable. Returns may be sent Insured US Mail to our PO Box. This offer does not apply to the Radiac Unit (due to its unique custom construction), the Baar Wet Cell Battery, Violet Ray and Applicators, DVD's and Books. These items are not returnable. Please contact our Customer Service Department if you have any questions. Some items may require an RMA (Return Merchandise Authorization) approval number. Restocking Fee may apply.

Prompt Shipment

Most orders are shipped within 24 to 48 hours after receipt. Express delivery (UPS Next Day Air and 2nd Day Air) is available and costs vary with the weight and destination of your package. A physical street address is required for UPS Next Day Air and UPS 2nd Day Air packages. You must place your order by 1:00 PM Eastern Standard Time Monday - Friday to receive your shipment by the next or 2nd business day. UPS does not deliver on Saturdays, Sundays or on National and Federal holidays. All orders placed after 1:00 PM EST will leave our shipping facility on the next business day. Sorry, expedited shipping is not available for shipments to any location outside the Continental USA, Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for shipments to these locations. Liquids are not permitted for transport to military addresses (APO/AE, FPO/AE, etc.). Orders shipped to a Post Office Box may incur added charges depending on package weight. We will reply by email, if additional shipping charges are applicable

High Value Shipping:
Packages valued over $400 will require a signature. Please be sure that you are available for delivery. Non-deliverable orders returned to Baar Products will incur a delivery charge.

Shipping To Multiple Addresses:
The shopping cart does not currently allow you to ship to more than one address at a time. If you would like to ship to multiple addresses, please call Customer Service at 1-800-269-2502. If you prefer to place your multiple ship order(s) online, you will have to submit each order separately.

Free Shipping:
We provide free shipping only for internet orders carrying a subtotal of $99.95 or more, shipping to the Continental US via Ground service. Must ship to physical street addresses. Offer not valid on call-in, mail-in, or wholesale program orders, or orders with a weight of more than 50 lbs.

Payment Method

We accept Visa, MasterCard, Discover, American Express, and PayPal. All orders will be submitted to our credit card authorization center for address verification and approval. Please be sure to submit the correct credit card billing information when submitting your order through Check-Out. International orders may also be paid by wiring funds through Western Union or by bank transfer. Please call or e-mail for details.

CVV Security Code:
The code on the back of your card is proof that the card is in your hands. When shopping online or over the phone, the 3-digit code ( AMEX is 4-digits) helps us ensure you're holding the card. We will request the CVV2 at checkout from the cardholder, and the information is sent electronically to the card-issuing bank to verify its validity. Within seconds the CVV2 results are returned with authorization. If it’s returned invalid, we have the right to stop the transaction.

For your added protection, we are prohibited from keeping or storing the CVV2 number after the transaction has been completed.

PayPal Payment:
Please note that orders processing with a PayPal account will only be accepted with a PayPal "Confirmed Address" status. If your account does not have this status, please contact PayPal for details on updating your account.

International Customers

Prior to ordering, we advise that you confirm with your country's customs office that the products you wish to order are permitted for import, as we are unable to refund shipping/handling charges for orders refused by international customs. A 20% restocking fee will be applied to the product total on returned orders. All orders are shipped Airmail. Please note that shipping/handling costs are determined by package weight, destination and insurance. We do not pay for your country's imports taxes and duties, and they will be collected upon delivery. Our website will provide airmail shipping costs through the US Post Office. Select either Priority Mail International for an estimated delivery time of 6 to 10 business days from the package ship date. Select Express Mail International for an estimated delivery time of 3 to 5 business days. Please note that these are estimated delivery times, as there may be delays through International customs offices when processing the package.

PayPal Payment:
Please note that international orders processing with a PayPal account will only be accepted with a PayPal "Verified Account" status. If your account does not have this status, please contact PayPal for details on updating your account. International Orders ship only to the PayPal account card holder and billing address on record with PayPal. Please note, we do not ship to hotels, motels, temporary residences, etc. as a a confirmed address.

International Credit Card Payment:
Please note that we submit all orders for verification of card holder name and billing address. We will process an international order for shipment only to the credit card holder's name and billing address once it has been confirmed by International Credit Card Services. (This process may take 3-5 business days). We do not ship to separate addresses.

Additional Delivery and Handling

Shipments to AK, HI, PR, GU, VI, APO and FPO and Post Office Box addresses may be assessed additional shipping/handling charges based on package weight, insurance and destination. Orders of 50 pounds or more will be assessed additional charges. We will reply by email if additional charges are applicable.

Refused Packages

Please note that a 20% restocking fee in addition to return package postage will apply to orders that have been shipped and either been refused or unclaimed by either the package receiver or International Customs Office. Those packages shipping Expedited or International delivery will be issued an actual charge of the return cost of the package in addition to a 20% restocking fee. This does not apply to packages damaged during delivery. Shipping/Handling charges are non-refundable.

Technical Support

For questions, please contact 610-873-4591 during the hours of 9:00 AM to 4:30 PM EST, Monday - Friday (except Holidays). If you are e-mailing your question be sure you include your name address and telephone number (or customer number) with NO attachments to the e-mail. E-mails are deleted immediately if they do not follow this requirement.
Privacy Statement: Click for Privacy Statement.

Prices may be subject to change without notice.

About Ordering On Our Web site:
Ordering at Baar.com web site is very much like shopping at a supermarket. When you find the item you like just click the "Buy Now" or "Add to Basket" buttons displayed for each item.

Choosing "Buy Now" adds the item to your shopping basket and displays the shopping basket page. You can also see the contents of your basket at any time by choosing "Shopping Basket" from the top of the window.

Choosing "Add to Basket" adds your item to your shopping basket but doesn't change the page you're on so you can continue to shop without delay.

When you're ready to complete your order just click "Checkout". There you can securely enter your shipping and billing information and complete your order. Be sure your browser is able to accept "cookies".

Creating Your Online Account with Baar.com

Creating your Online Account provides a quick, easy and convenient way to order online. You can re-order securely without filling out lengthy forms. You can also manage and update your own account information. Click "My Account"on the above toolbar to login to your account. You can click Create New Account on that same page if it's you first time setting up your account information.

Lost Passwords:
If you have lost your online account password, simply click ‘My Account’ above. Enter your Login and select the radial button next to Please Email Me My Password and click the button labeled ‘Login’. Wait a few minutes and check your email to retrieve your password. Once you have retrieved your password, continue to Login.

Lost Logins:
If you have lost your Login, please call or email customer service.

Requesting a Print Catalog

If you'd like to receive our latest print catalog, featuring new Baar products, visit the Catalog Request Page.

Testimonials

Visit the Testimonials Page to read just a sampling of the many testimonials about Baar products, including our Wet Cell Battery and Radiac products! Says R. A. from San Rafael, CA, "Nice to know a company that is as big as yours still has that 'feel'. Thanks again.""

Wholesale Accounts

Visit our Wholesale Page for obtaining more information on our wholesale accounts.

Affliate Program

To start the approval process to become an affiliate, click here.

E-mail Updates, Specials & Coupon Offers

Want to find out about our newest products and receive special discounts and coupons? You can sign up for the email list at any time—there's a form in the right column to the top of this page. Email addresses are never shared, sold, or otherwise distributed.

*Many of the product statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.

Dedicated, Helpful Customer Service Staff at Baar Products