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Customer Service

Contact Information

By Mail:

Baar Products, Inc.
Po Box 60
Downingtown, PA 19335

By Telephone:

Orders: 1-800-269-2502 [24 hours/7 days a week]
Customer Support: 1-610-873-4591 [Mon-Fri: 9 a.m. - 4:00 p.m. EST]
International Calls: 1-610-873-4591

By Email:

Contact Us

Shipping & Handling

» Contiguous U.S.A. Pricing:
    $00.00 - $20.00 — $6.95
    $20.01 - $30.00 — $8.95
    $30.01 - $45.00 — $9.95
    $45.01 - $60.00 — $10.95
    $60.01 - $75.00 — $12.95
    $75.01 - $95.00 — $13.95
    $95.01 - $99.94 — $15.95
    $99.95 + Shipping is FREE: for internet orders only and within the Contiguous USA.

    Mail and Phone Orders:
    $95.01 - OVER — $15.95

Baar Products Holiday Schedule:
Our customer service and shipping departments will be closed in observance of the following holidays. Orders may still be placed on these holidays, but orders will be shipped the following business day(s):

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Black Friday
  • Christmas Eve
  • Christmas Day

Money Back Guarantee

We want you to be completely satisfied. That's why we offer a 30-Day Money Back Guarantee.

If you are not happy with your purchase return the products in their original packaging within 30 days for a refund for the original cost of the product. Sorry, original and return shipping charges are not refundable. Returns may be sent Insured US Mail to the following address:

Baar Products
Attn: Returns
PO Box 60
Downingtown, PA, 19335

This offer does not apply to the Radiac Unit (due to its unique custom construction), the Baar Wet Cell Battery, Violet Ray and Applicators, Charred Oak Kegs, DVD's and Books. These items are not returnable. Please contact our Customer Service Department if you have any questions. Some items may require an RMA (Return Merchandise Authorization) approval number. Restocking Fee may apply.

Prompt Shipment

Express Delivery:

Express delivery (UPS Next Day Air and 2nd Day Air) is available during checkout. Costs will vary based on the package weight and shipment destination of your package. A physical street address is required for UPS Next Day Air and UPS 2nd Day Air packages.

Express delivery orders must be placed by 1:00 PM Eastern Standard Time Monday - Friday to receive your shipment by the next or 2nd business day. UPS does not deliver Saturdays, Sundays or on National and Federal holidays. UPS does not include the day a package is picked up for shipment as included in the expedited delivery date.

Express orders are only permitted to ship to the billing address, unless the order is paid for with a Verified Paypal account.

All express orders placed after 1:00 PM EST will leave our shipping facility on the next business day. The UPS Service Guarantee (Express Shipping) does not apply when transportation networks are disrupted due to events of severe weather.

Express shipping is not available for shipments to locations outside the USA, U.S. Territories, PO Boxes, or APO/FPO addresses.

Ground Shipments:

Most standard ground orders are processed within 2 to 3 business days (Monday through Friday) after receipt. Orders shipped to a Post Office Box may incur added charges depending on package weight. We will reply by email if additional shipping charges are applicable.

We do not drop ship to international addresses if paying with a USA issued credit or debit card. Payment must be submitted using a Verified PayPal account.

APO/AE, FPO/AE, USA Territories

Please allow additional time for shipments to these locations. Orders ship through the US Post Office. Liquids may not be permitted for transport to military addresses (APO/AE, FPO/AE, etc.). If a package is refused for shipment by the US Post Office, we are unable to refund original shipping charges.

Free Shipping:

Free shipping is available to website orders carrying a subtotal of $99.95 or more when shipping within the Contiguous USA via USPS or UPS Ground service.

Shipments to AK, HI, PR, GU, VI, APO and FPO do not qualify for free shipping. This offer is not valid for telephone orders, mail orders, wholesale program orders, or orders with a weight of exceeding 50 lbs.

Payment Method:

We accept Visa, MasterCard, Discover, American Express, and PayPal. All payments methods will be submitted to our credit card authorization center for address verification and approval. Please be sure to submit the correct credit card billing information when submitting your order through Check-Out.

International Customers

IMPORTANT: International orders cannot exceed $750.00 USD at this time.

International: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More

Prior to ordering, we advise that you confirm with your country's customs office that the products you wish to order are permitted for import, as we are unable to refund shipping/handling charges for orders refused by international customs. A 20% restocking fee will be applied to the product total on returned orders. All orders are shipped Airmail. Shipping/Handling costs are determined by package weight, destination and insurance. We do not pay for your country's imports taxes and duties, and they will be collected upon delivery. Our website will provide airmail shipping costs through the US Post Office.

Select either:
Priority Mail International for an estimated delivery time of 7 to 12 business days from the package ship date.
Express Mail International for an estimated delivery time of 5 to 7 business days.

These are estimated delivery times, as there may be delays through International customs offices when processing the package. A single international order cannot not exceed $750.00 including shipping costs. Order totals over $750.00 must be placed as separate order, each below $750.00.

United Kingdom Orders:  Due to recent changes in UK import regulations, orders processing for shipment to the UK must meet a minimum of $181.00 US, which includes shipping costs.

IMPORTANT: VAT, duties, and fees will not be paid during the checkout process. They will be collected upon delivery. These added VAT costs may exceed the merchandise’s value.

PayPal Payment:

International orders processing with a PayPal account will only be accepted with a PayPal "Verified Account" status. If your account does not have this status, please contact PayPal for details on updating your account. International Orders ship only to the PayPal account card holder and billing address on record with PayPal. We do not ship to hotels, motels, temporary residences, etc. as a confirmed address.

International Credit Card Payment:

All credit card payments are electronically submitted for verification of card holder name and billing address. We will process an international order for shipment only to the credit card holder's name and billing address once the address has been verified by International Credit Card Services. Some countries do not provide electronic address verification services. If we are unable to obtain address electronic verification service, the credit card payment will not be accepted as a payment option. We suggest resubmitting your order using a Verified PayPal account. We do not ship to separate addresses. We do not accept international debit cards. Please feel free to use our Contact Request with any questions.

Additional Delivery and Handling

Shipments to AK, HI, PR, GU, VI, APO and FPO and Post Office Box addresses may be assessed additional shipping/handling charges based on package weight, insurance and destination. Shipments to AK, HI, PR, GU, VI, APO and FPO do not qualify for free shipping. Orders of 50 pounds or more will be assessed additional charges. We will reply by email if additional charges are applicable.

Refused Packages

A 20% restocking fee in addition to return package postage will apply to orders that have been shipped and either been refused or unclaimed by either the package receiver or International Customs Office. Those packages shipping Expedited or International delivery will be issued an actual charge of the return cost of the package in addition to a 20% restocking fee. This does not apply to packages damaged during delivery. Shipping/Handling charges are non-refundable.


Any missing item(s) or incorrect item(s) received must be reported to us within 24 hours of delivery of your order. You may report these by calling our customer service department at 1-800-269-2502 or using our contact us form.

Privacy Policy

Click for Privacy Policy.


While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Baar Products assumes no liability for inaccuracies or misstatements about products.

Technical Support

For general questions, please contact our customer service department at 610-873-4591 during the hours of 9:00 AM to 4:00 PM ET, Monday - Friday (except Holidays). For technical questions, please contact 610-873-5343. You may also send a message to us from our Contact Page.

Privacy Statement: Click for Privacy Statement.

Prices may be subject to change without notice.

About Ordering On Our Web site

Ordering at web site is very much like shopping at a supermarket. When you find the item you like just click the "Buy Now" or "Add to Basket" buttons displayed for each item.

Choosing "Buy Now" adds the item to your shopping basket and displays the shopping basket page. You can also see the contents of your basket at any time by choosing "Shopping Basket" from the top of the window.

Choosing "Add to Basket" adds your item to your shopping basket but doesn't change the page you're on so you can continue to shop without delay.

When you're ready to complete your order just click "Checkout". There you can securely enter your shipping and billing information and complete your order. Be sure your browser is able to accept "cookies".

Creating Your Online Account with

Creating your Online Account provides a quick, easy and convenient way to order and re-order online. You can re-order securely without filling out lengthy forms with your billing and shipping address. You may also see past orders and reorder items from those orders in the Customer Order History. You can also manage and update your own account information. We do not keep credit card or payment information on file for your account. Click "My Account"on the above toolbar to login to your account. You can click Create New Account on that same page if it's you first time setting up your account information.

Lost Passwords:

If you have lost your online account password, simply click ‘My Account’ at the top of any page. Enter your Login and click "Forgot password?" and click the button labeled ‘Login’. Wait a few minutes and check your email to receive a link at where you may reset your password. Once you have retrieved your password, continue to Login.

Lost Logins:

If you have lost your Login, please call customer service at 1-800-269-2502, Monday through Friday, 8:30 am - 4:00 pm ET or contact us here.

Requesting a Print Catalog

If you'd like to receive our latest print catalog, featuring new Baar products, visit the Catalog Request Page.


Visit the Testimonials Page to read just a sampling of the many testimonials about Baar products, including our Wet Cell Battery and Radiac products! Says R. A. from San Rafael, CA, "Nice to know a company that is as big as yours still has that 'feel'. Thanks again.""

Wholesale Accounts

Visit our Wholesale Page for obtaining more information on our wholesale accounts.

Affiliate Program

To start the approval process to become an affiliate, click here.

E-mail Updates, Specials & Coupon Offers

Want to find out about our newest products and receive special discounts and coupons? You can sign up for the email list at any time—there's a form in the right column to the top of this page. Email addresses are never shared, sold, or otherwise distributed.

*Many of the product statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.