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      Contact Information

      By Mail

      Baar Products, Inc.
      Po Box 60
      Downingtown, PA 19335

      By Telephone

      Orders: 1-800-269-2502 [24 hours/7 days a week]
      Customer Support: 1-610-873-4591 [Mon-Fri: 9 a.m. - 4:00 p.m. EST]
      International Calls: 1-610-873-4591

      By Email

      Contact Us

      Shipping & Handling

      » Contiguous U.S.A. Pricing:
          $00.00 - $20.00 — $6.95
          $20.01 - $30.00 — $8.95
          $30.01 - $45.00 — $9.95
          $45.01 - $60.00 — $10.95
          $60.01 - $75.00 — $13.95
          $75.01 - $95.00 — $14.95
          $95.01 - $124.99 — $16.95
          $125 + Shipping is FREE: for internet orders only and within the Contiguous USA.

          Mail and Phone Orders:
          $95.01 - OVER — $16.95

      Baar Products Holiday Schedule:
      Our customer service and shipping departments will be closed in observance of the following holidays. Orders may still be placed on these holidays, but orders will be shipped the following business day(s):

      Return Policy

      We want you to be completely satisfied. That's why we offer a 30-Day Money Back Guarantee.

      If you are not happy with your purchase, return the item(s) within 30 days of your invoice date for a refund of the original cost of the product. Original shipping charges are nonrefundable. Return product must be shipped in appropriate packaging. Please include a copy of the original invoice. Receipt of damaged items will not be accepted for a return. Returns may be sent by:

      US Mail:Baar Products, Inc., Attn: RETURNS,
      PO Box 60,
      Downingtown, PA 19335
      UPS:Baar Products, Inc., Attn: RETURNS,
      241 Boot Rd,
      Downingtown, PA 19335

      This offer does not apply to the Radiac Unit (due to its unique custom construction), the Baar Wet Cell Battery, Violet Ray and Applicators, Charred Oak Kegs, DVD's and Books. These items are not returnable. Please contact our Customer Service Department if you have any questions. Some items may require an RMA (Return Merchandise Authorization) approval number. Restocking Fee may apply.

      USA Express UPS Delivery

      Express delivery (UPS Next Day Air and 2nd Day Air) is available during checkout. Costs will vary based on the package weight and shipment destination of your package. A physical street address is required for UPS Next Day Air and UPS 2nd Day Air packages.

      To receive your order on the next business day, choose Next Day Air, Monday through Thursday. Next-Day orders placed on Friday will arrive on Monday. Please note that 2nd Day Air is not guaranteed by UPS and may take longer than expected.

      Express delivery orders must be placed by 1:00 PM Eastern Standard Time Monday - Friday to receive your shipment by the next or 2nd business day. UPS does not deliver Saturdays, Sundays or on National and Federal holidays. UPS does not include the day a package is picked up for shipment as included in the expedited delivery date.

      Express orders are only permitted to ship to the billing address, unless the order is paid for with a Verified Paypal account.

      All express orders placed after 1:00 PM EST will leave our shipping facility on the next business day. The UPS Service Guarantee (Express Shipping) does not apply when transportation networks are disrupted due to events of severe weather.

      Express UPS DELIVERY is only available for Continental USA addresses. It is not available for shipments to locations outside the USA, US Territories, PO Boxes, or APO/FPO addresses.

      USA Ground Shipments

      Most standard ground orders are processed within 2 to 3 business days (Monday through Friday) after receipt. Delivery times vary depending on the shipping carrier and destination.

      Orders shipped to a Post Office Box may require additional shipping charges based on package dimensional weight. If additional charges apply, we will contact you by email for approval before processing the order.

      We do not offer international drop shipments when payment is made using a USA credit or debit card. International orders must be submitted using a verified PayPal account.

      APO/AE, FPO/AE, USA Territories

      Please allow additional time for shipments to these locations. Orders ship through the US Post Office. Liquids may not be permitted for transport to military addresses (APO/AE, FPO/AE, etc.). If a package is refused for shipment by the US Post Office, we are unable to refund original shipping charges.

      USA Free Shipping

      Free shipping is available to website orders carrying a subtotal of $125 or more when shipping within the Contiguous USA via USPS or UPS Ground service.

      Shipments to AK, HI, PR, GU, VI, APO and FPO do not qualify for free shipping. This offer is not valid for telephone orders, mail orders, wholesale program orders, or orders with a weight of exceeding 50 lbs.

      Payment Method for USA Orders

      We accept Visa, MasterCard, Discover, American Express, and PayPal. All payment methods are subject to authorization and address verification. Please ensure that your billing information matches the details associated with your payment method when completing checkout.

      Payment Method for International Orders

      International orders must be paid using a verified PayPal account. PayPal determines account verification status based on completion of its required verification steps and account details. If your PayPal account is not yet verified, please contact PayPal directly for assistance with completing the verification process and obtaining verified status. We are unable to accept payments using an unverified PayPal status.

      High Value Shipping

      Packages valued over $400 will require to be paid by PayPal and also require a confirmation signature at delivery. Please be sure that you are available for delivery. Non-deliverable orders returned to Baar Products will incur a return delivery charge and also incur charges for the original shipping cost. If the order is requested to be reshipped, the shipping and handling charges will need to be paid. Reshipments are not eligible for free shipping.

      Shipping To Multiple Addresses

      Our online shopping cart currently supports shipping to one address per order. To ship items to multiple addresses, please place each shipment as a separate order.

      International Customers

      Before placing an order, please confirm with your country’s customs office that the products you wish to purchase are permitted for import. We are unable to refund product or shipping charges for orders refused by international customs. Returned international orders are subject to a 20% restocking fee based on the order total.

      All international orders are shipped via US Post Office international airmail. Shipping and handling costs are calculated based on package weight, destination, and insurance. Any import taxes, duties, VAT, or customs fees are the responsibility of the recipient and will be collected upon delivery.

      Available shipping options and estimated delivery times are provided during checkout through the U.S. Postal Service:

      Priority Mail International: Estimated delivery in 6–10 business days from the ship date

      Express Mail International: Estimated delivery in 3–5 business days from the ship date

      Delivery times are estimates only and may be affected by delays in international customs processing.

      Important: VAT, duties, and customs fees are not collected during checkout. These charges will be assessed and collected upon delivery and may, in some cases, exceed the value of the merchandise.

      Additional Delivery and Handling

      Shipments to AK, HI, PR, GU, VI, APO and FPO and Post Office Box addresses may be assessed additional shipping/handling charges based on package weight, insurance and destination. Shipments to AK, HI, PR, GU, VI, APO and FPO do not qualify for free shipping. Orders of 50 pounds or more will be assessed additional charges. We will reply by email if additional charges are applicable.

      Refused Packages

      Orders that are shipped and refused or left unclaimed by the recipient or international customs are subject to a 20% restocking fee plus return shipping costs.

      Original shipping and handling charges are non-refundable.

      Discrepancies

      Any missing item(s) or incorrect item(s) received must be reported to us within 24 hours of delivery of your order. You may report these by calling our customer service department at 1-800-269-2502 or using our contact us form.

      Privacy Policy

      Click for Privacy Policy.

      Disclaimer

      While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Baar Products assumes no liability for inaccuracies or misstatements about products.

      Technical Support

      For general questions, please contact our customer service department at 610-873-4591 during the hours of 9:00 AM to 4:00 PM ET, Monday - Friday (except Holidays). For technical questions, please contact 610-873-5343. You may also send a message to us from our Contact Page.

      Privacy Statement: Click for Privacy Statement.

      Prices may be subject to change without notice.

      About Ordering On Our Web site

      Ordering at Baar.com web site is very much like shopping at a supermarket. When you find the item you like just click the "Add to Basket" button displayed for each item.

      Choosing "Add to Basket" adds the item to your shopping basket and displays the shopping basket page. You can also see the contents of your basket at any time by choosing "Shopping Basket" from the top of the window.

      When you're ready to complete your order just click "Checkout". There you can securely enter your shipping and billing information and complete your order. Be sure your browser is able to accept "cookies".

      Creating Your Online Account with Baar.com

      Creating your Online Account provides a quick, easy and convenient way to order and re-order online. You can re-order securely without filling out lengthy forms with your billing and shipping address. You may also see past orders and reorder items from those orders in the Customer Order History. You can also manage and update your own account information. We do not keep credit card or payment information on file for your account. Click "My Account"on the above toolbar to login to your account. You can click Create New Account on that same page if it's you first time setting up your account information.

      Lost Passwords

      If you have lost your online account password, simply click ‘My Account’ at the top of any page. Enter your Login and click "Forgot password?" and click the button labeled ‘Login’. Wait a few minutes and check your email to receive a link at where you may reset your password. Be sure to check your "Spam" and "Junk Mail" folders as well. Once you have retrieved your password, continue to Login.

      Lost Logins

      If you have lost your Login, please call customer service at 1-800-269-2502, Monday through Friday, 8:30 am - 4:00 pm ET or contact us here.

      Requesting a Print Catalog

      If you'd like to receive our latest print catalog, featuring new Baar products, visit the Catalog Request Page.

      Testimonials

      Visit the Testimonials Page to read just a sampling of the many testimonials about Baar products, including our Wet Cell Battery and Radiac products! Says R. A. from San Rafael, CA, "Nice to know a company that is as big as yours still has that 'feel'. Thanks again.""

      Wholesale Accounts

      Visit our Wholesale Page for obtaining more information on our wholesale accounts.

      Affiliate Program

      To start the approval process to become an affiliate, click here.

      E-mail Updates, Specials & Coupon Offers

      Want to find out about our newest products and receive special discounts and coupons? You can sign up for the email list at any time—there's a form in the right column to the top of this page. Email addresses are never shared, sold, or otherwise distributed.

      *Many of the product statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.